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Welcome to SQM Welcome to Dalbar's Service Quality Measurement Program!
The Service Quality Measurement (SQM) programs measure the level of call center service being provided to clients or advisers through an ongoing evaluation of calls. Detailed monthly reports provide actionable information and include industry benchmarks. Participating firms that excel in the area of service delivery are eligible for Dalbar’s Service Award.
Learn more about the SQM Program
SQMSummit 2014 SQM Summit
Lake Tahoe California September 15 - 17, 2014 

We invite you to join us for the 20th annual DALBAR SQM Summit. We are excited to be hosting this landmark event September 15th – 17th from the Ritz-Carlton in picturesque Lake Tahoe, California. We are looking forward to hosting three days of networking opportunities, informative presentations, interactive discussions, marvelous landscapes, fun-filled activities, and lots of good times and great refreshments.  
Learn more Agenda - Coming Soon! Register now
Dalbar Awards Dalbar Awards
For over two decades Dalbar's awards have been the gold standard for service quality in the financial-services industry. Learn more about the awards offered by Dalbar, view the latest Dalbar Service Award press release and see how companies are promoting their award winning service and communications.
2012 Service Award winners Learn more about Dalbar Awards
Dalbar Corporate Website   Contact us If you have any additional questions or comments please contact us, we are always happy to help!