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Welcome to SQM Welcome to Dalbar's Service Quality Measurement Program!
The Service Quality Measurement (SQM) programs measure the level of call center service being provided to clients or advisers through an ongoing evaluation of calls. Detailed monthly reports provide actionable information and include industry benchmarks. Participating firms that excel in the area of service delivery are eligible for Dalbar’s Service Award.
Learn more about the SQM Program
2015 SQM Submit 2015 Dalbar SQM Summit

The 2015 Dalbar SQM Summit will be held October 5th through 7th at the Ritz-Carlton in Naples, Florida. Please join us for two days of networking opportunities, informative presentations, and group discussions with a side of fun-filled activities and refreshments.
2015 SQM Summit Agenda 2015 SQM Summit Registration

Dalbar Awards Dalbar Awards
For over two decades Dalbar's awards have been the gold standard for service quality in the financial-services industry. Learn more about the awards offered by Dalbar, view the latest Dalbar Service Award press release and see how companies are promoting their award winning service and communications.
2014 Service Award winners Learn more about Dalbar Awards
Dalbar Corporate Website   Contact us If you have any additional questions or comments please contact us, we are always happy to help!