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Welcome to SQM Welcome to Dalbar's Service Quality Measurement Program!
The Service Quality Measurement (SQM) programs measure the level of call center service being provided to clients or advisers through an ongoing evaluation of calls. Detailed monthly reports provide actionable information and include industry benchmarks. Participating firms that excel in the area of service delivery are eligible for Dalbar’s Service Award.
Learn more about the SQM Program

2019 Reference Materials Now Available!

The 2019 SQM Referene Materials are available now under the References Tab. Reference mateirals include:

  • 2019 Criteria Handbook
  • 2019 Transaction Requirements Guide
  • 2019 Report Timeline

Dalbar Awards Dalbar Awards
For over two decades Dalbar's awards have been the gold standard for service quality in the financial-services industry. Learn more about the awards offered by Dalbar, view the latest Dalbar Service Award press release and see how companies are promoting their award winning service and communications.
2018 Service Award winners Learn more about Dalbar Awards
Dalbar Corporate Website   Contact us If you have any additional questions or comments please contact us, we are always happy to help!