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's Service Quality Measurement Program!
The Service Quality Measurement (SQM) programs measure the level of call center service being provided to clients or advisers through an ongoing evaluation of calls. Detailed monthly reports provide actionable information and include industry benchmarks. Participating firms that excel in the area of service delivery are eligible for
’s Service Award.
Learn more about the SQM Program
For over two decades
's awards have been the gold standard for service quality in the financial-services industry. Learn more about the awards offered by
, view the latest
Service Award press release and see how companies are promoting their award winning service and communications.
2016 Service Award winners
Learn more about Dalbar Awards
Call Center Operations
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Research & Communications
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